Aarya Technovation Job Details

Buynuse Customer Experience Analyst Hitec City Hyderabad

We are looking for a bright and passionate person who is obsessed with delivering the WOW experience whenever our customers, partners and stakeholders interact with us. 

Desired Profile

  • You’ll be the front line to our customers and helping make their experience with Buynuse.com a success from the very beginning. This is a hands-on role and you’ll be responsible for a wide range of duties from planning, execution, analysis and growth strategy.

  • Work closely with the content, design, production, quality assurance and IT teams to ensure a high-quality customer experience. Become an advocate for the company in social media spaces, engaging in dialogues and answering questions where appropriate.

  • Act as a direct contact to our customers to ensure the best Buynuse.com experience. Manage multiple channels of inbound requests including phone calls, email, and live chat.

  • Develop a strategy and implement a proactive process for capturing customer online reviews. Monitor online ratings and respond accordingly.

  • Oversee all customer issues and ensuring timely resolution of all matters. Provide thoughtful insight to customer concerns and work with the company to improve processes to enhance the WOW experience

  • Superb communication skills, both written and verbal.

Work Experience

You should have minimum 2+ years experience in customer service and a deep love for exceptional customer experience.

Location

Hitec City, Hyderabad

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